Appart Lavande attaches particular importance to the confidentiality of your personal data. This policy describes what information we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR).
1. Data controller
The data controller is Appart Lavande, reachable by email at apparts.lavande@gmail.com or by phone at +33 7 67 36 84 59.
2. Data collected
When using the site and during a booking, we may collect:
- Identity data: surname, first name, title
- Contact data: email, phone number, postal address
- Booking data: stay dates, chosen apartment, number of guests
- Payment data: handled exclusively by Stripe, never stored on our servers
- Technical data: IP address, browser type, pages viewed (anonymised statistics)
3. Processing purposes
Your data is used to:
- Manage your booking and related communication (before, during and after the stay)
- Issue invoices and process payment via Stripe
- Send you arrival instructions (digicode, wifi, instructions)
- Improve our service (anonymised statistical analysis of site traffic)
- Comply with legal obligations (invoice retention, tax)
4. Sharing with third parties
Your data is not shared with any third party for commercial purposes. It may only be transmitted to:
- Stripe (for payment processing)
- Our transactional email provider (Brevo)
- Competent authorities in compliance with a legal obligation
5. Retention period
Your booking data is retained for the duration necessary to perform the contract, plus legal retention periods (10 years for invoices, French Commercial Code). Beyond that, data is anonymised for statistical purposes.
6. Cookies
Our site uses only strictly necessary cookies and, where applicable, anonymised audience measurement cookies. You may disable cookies at any time via your browser settings.
7. Your rights
Under GDPR, you have the following rights regarding your data at any time:
- Right of access and rectification
- Right to erasure ("right to be forgotten")
- Right to restriction and opposition
- Right to data portability
- Right to lodge a complaint with the supervisory authority (CNIL)
To exercise these rights, contact us at apparts.lavande@gmail.com.
8. Security
Your data is stored on secure servers (Hetzner, Germany), with in-transit encryption (HTTPS / TLS 1.3) and at-rest encryption. Access is protected by strong authentication.
9. Changes to this policy
This policy may be updated at any time. The last-updated date is shown at the top of this page.